Privacy Policy
Last updated: November 21, 2025
This Privacy Policy describes how XOMD™ Skincare Canada (“XOMD”, “we”, “us”, or “our”), located at 39 Drummond St, Etobicoke, ON M8V 1Y7 Canada, collects, uses, and discloses your personal information when you visit or use our services from xomdskin.ca (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” refers to any user of our Services, including customers, visitors, or anyone whose information we process. By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.
1. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Updates will be posted on this page with the “Last updated” date revised accordingly.
2. What Personal Information We Collect We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances, as required by PIPEDA.
Information You Provide Directly This includes:
- Contact information: name, mailing address, phone number, email
- Order details: billing and shipping addresses, purchased products
- Payment information (processed securely by third-party payment processors; we do not store full credit card numbers)
- Account information (if you create an account): username, password
- Messages you send us, including customer support inquiries
- Optional information: wishlist, product reviews, preferences
Information We Collect Automatically (Cookies & Usage Data) Our WordPress website uses cookies and similar technologies to collect:
- IP address
- Browser and device details
- Pages viewed and time spent on the Site
- Referring URLs
- Interaction patterns with the Site This data helps us operate, secure, and improve our Services.
- Payment processors (e.g., Stripe)
- Shipping and fulfillment partners
- Email and marketing service providers
- Analytics tools (e.g., Google Analytics)
3. How We Use Your Personal Information We use your personal information for the following purposes: Providing Products & Services
- Process orders and payments
- Ship products and manage returns
- Create and manage customer accounts
- Provide customer support
- Maintain the functionality of our WordPress website
- Send promotional emails (with your consent)
- Display relevant ads on third-party platforms
- Improve targeted advertising
- Detect and investigate malicious or fraudulent activity
- Maintain security of our systems and accounts
- Respond to inquiries
- Provide updates about your purchases
- Deliver service-related notifications
4. Cookies We use cookies to:
- Operate core Site features
- Personalize your experience
- Analyze Site usage
- Improve performance and security
5. How We Disclose Personal Information We may disclose your information to:
- Service Providers
- Payment processors
- Shipping and logistics partners
- IT and hosting providers
- Email and marketing platforms
- Analytics providers
- To comply with Canadian law or valid legal requests
- To protect our rights, users, or the public
- In the event of a merger, acquisition, or corporate restructuring
6. User-Generated Content If you submit product reviews or other content publicly on the Site:
- It may be visible to anyone
- We cannot control who views or uses this information
7. Third-Party Websites Links on our Site may lead to third-party websites not operated by XOMD. We are not responsible for their privacy practices. Review their policies before submitting any information.
8. Children’s Privacy Our Services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us information, contact us to request deletion.
9. Security & Data Retention While no security system is impenetrable, we use reasonable safeguards to protect your data. We retain personal information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
10. Your Rights Under Canadian Law (PIPEDA) Under PIPEDA, you have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent (where processing is based on consent)
- Challenge our compliance with PIPEDA
- Receive information about how your data is used and disclosed
11. International Transfers Your information may be processed outside Canada, including the United States, where privacy laws may differ. We ensure that any third-party service providers offer comparable levels of data protection as required by PIPEDA.
12. Complaints If you have concerns about our privacy practices, contact us directly at: info@xomdskin.ca If you are not satisfied with our response, you may contact: Office of the Privacy Commissioner of Canada (OPC) https://www.priv.gc.ca/
13. Contact Us If you have questions about this Privacy Policy or would like to exercise your rights, contact us at: Email: info@xomdskin.ca Phone: 1-877-212-6444 Location: XOMD™ Skincare Canada, Distributed by Lumapharm Inc. 39 Drummond St Etobicoke, ON M8V 1Y7 Canada